Have A Couple Questions?

First-Time Deep Clean: Ideal for new customers, ensuring your home meets our high standards from the start!

Yes! We put this feature in place in order to proactively respond to the spread of COVID-19. We now offer Virtual Walkthroughs! Also note that our strict use of the vital Cleanliness Questionnaire allows us to give a very accurate estimate without having to take up your time!

INCLUDED: Kitchen - we will clean and disinfect sink (not dirty dishes), countertops, stove top, outside oven door, and all exterior surfaces of appliances (walls are not included); trash is taken to your garbage bin (upon special request). Bathrooms - sinks, fixtures, mirrors, and all outer counter, cabinet and drawer surfaces will be cleaned and disinfected, complete toilet clean, tub/shower will be scrubbed and shined including faucets, handles and doors. Bedrooms - we will dust/clean shelving, dressers, nightstands, and bed frames as well as tidy up the bed; all mirrors will be cleaned. Living Areas - furniture will be dusted and we will tidy and fluff any pillows/coverlets on couches and chairs. Floors - floors in all rooms will be thoroughly swept/mopped/vacuumed. NOT INCLUDED: Extras are not included in this plan, but if you select our “Customizable Plan” we will gladly make any additions you need to get the clean you want (additional cost will be applied). As well, the extra time/cost built into the "Deep Clean Plan" allows for some additional “chores” and more detailed work in the “INCLUDED” section above.

This is our all-inclusive package. Our most detailed plan - it takes MORE TIME than any other plan. Along with everything in a "Deep Clean Plan"- extras include: baseboards wiped , inside refrigerator, inside cabinets (cabinets must be empty). This Plan is designed to turn the home someone once lived in into its original state and ready for new homeowners.

INCLUDED: Everything in our "Standard Clean Plan" PLUS in all rooms: Baseboards dusted. Wall/chair moldings wiped down. Window sills wiped. Light switches and door handles sanitized. Back splashes, faucet fixtures and countertop appliances polished and shined. “Extra Time” included for high detail. NOT INCLUDED: Organization is considered as an extra outside the limits of this package; for organizational requests, CALL to book a "Customizable Plan" and we can make sure the time is allotted to achieve the clean you need. Any extras must be selected “a la carte” upon quote request at an additional cost for each extra service chosen.

We do not charge for rescheduling as long as it is done before 48 hours of your booking. Please see our Cancellation and Refund FAQ for further information.

We're open Monday to Friday, from 9:30 AM to 5:30 PM. Need us outside these hours? Just give us a shout and we'll see what we can do!

We do not. Our insurance only covers our cleaners inside your home.

The Gleam Team's super easy, free, painless quote system is simple. Just fill out the form, and you will shortly receive your free quote.

Yes, upon request. Please understand that cleaners have personal lives and can get sick or request leave. If that occurs we’ll ask to either reschedule or send a different cleaner.

To keep our team fresh and dependable, we stick to weekday services only. But hey, if you have a special request, let us know and we'll do our best to accommodate!

We do not. Our insurance only covers our cleaners inside your home.

Yes, upon request. Please understand that cleaners have personal lives and can get sick or request leave. If that occurs we’ll ask to either reschedule or send a different cleaner.

The Gleam Team's super easy, free, painless quote system is simple. Just fill out the form, and you will shortly receive your free quote.

Yes! It is actually preferred after the initial visit. This way we don’t hold you up if there is traffic or if parking is a little harder than usual to find. You will coordinate this with management at time of booking and if ever a change needs to be communicated. We suggest programming a specific door code (if applicable) for The Gleam Team, as this is the easiest way to monitor and ensure entry!

This seldomly occurs but accidents do happen. Please contact our office immediately to work with our insurance to get the object of value replaced.

Typically, you do not- however, if it is your first time signing up for a Gleam Team Cleaning, initial introductions always help develop the personable relationship with your Gleam Teammates.

Our employees are federally and statewide background checked- we vet the best and say no to the rest!

Unless the “Green Clean Plan” is selected, we use a variety of tested, approved, and preferred cleaning products. In some instances “harsh” chemicals are required to clean and shine tough areas (Ex. A glass shower door with severe calcium buildup will require CLR to clean). We highly value the health and safety of our customers and ourselves, thus precautions are taken to ensure both. Look at our "Green Clean Plan" for further options.

Yes, it is. However, there is no suggested or expected percentage; whatever feels right to you. Any amount is greatly appreciated by your Gleam Teammate!

This seldomly occurs but accidents do happen. Please contact our office immediately to work with our insurance to get the object of value replaced.

In most cases this is because the initial state of the space required more time to clean than our formula allotted once our Teammates arrived and assessed. Most often the time discrepancy occurs in the Cleanliness Questionnaire process. In this case, the Teammate will contact management and an extension or additional booking can be made.

No, our prices are calculated by the information you provide on our booking questionnaire.

If you are not happy with the service for any reason please call us immediately for further instructions and so we can get it right. A re-visit cleaning request must be made within 2 business days of the original appointment (no exceptions).

We get it, pre-payment can feel a bit off-putting. But here's the scoop: we introduced this policy to combat the rise in fraudulent bookings during the COVID-19 pandemic. In our three years of operation, this system has been a win-win for both our clients and us. Your payment isn't just going to the cleaner who makes your home gleam. It's spread across the company to cover insurance, bonding, employee wages, taxes, and all the top-notch cleaning supplies we use. Plus, your card isn't charged immediately; it takes a few days post-cleaning to process, so we can focus on delivering exceptional service. By embracing our pre-payment policy, you're supporting a professional, well-oiled machine dedicated to making your home shine. Trust us, it's worth it!

To make sure we get your home gleaming in one go, be brutally honest about its current state: - **Slightly Dirty**: Professionally and deeply cleaned within the last 3 months. - **Pretty Dirty**: Professionally cleaned, but not deeply or within the last 6 months. - **Very Dirty**: Not professionally or deeply cleaned within the last year. This helps us allocate the right amount of time and avoid any need for a second session.

Great question! A housekeeper visits multiple times a week for daily tasks like laundry, dishes, and tidying up. A house cleaner, on the other hand, comes less frequently but tackles bigger, more thorough cleaning jobs. Both are awesome, but they serve different needs!

When booking, be sure to be brutally honest and accurate in answering the pre-booking questions on the Questionnaire. This ensures the proper amount of time is allocated for cleaning your home during your scheduled booking. Improper booking information may require you to have to reschedule at a full rate.

Due to COVID-19, the industry standards for booking cleaning services has actually been simplified by removing the standard home walkthrough (allowing us to lower our rates). By answering the questions thoroughly at booking, we can better ensure there will be enough time to clean your home.